Terms & conditions

Withdrawal
You can withdraw your purchase by e-mail or by returning the goods without giving reasons within a period of 2 weeks.

Purchased goods
For purchased goods, the withdrawal period starts on the day you receive the goods and the instructions for your right of withdrawal in writing. A punctual dispatch of your revocation or of the goods suffices to comply with the time limit of the revocation period.

Returns
You are to bear the costs of the return consignment if the delivered goods correspond to the ordered ones.

Please pack the goods to be returned carefully, as transport damage caused by deficient or missing packing is not insured, unfortunately. In this case, we reserve the right to claim compensation for the corresponding value.

Goods delivered in original packaging of the manufacturer can only be returned in their original packaging.

Goods must be returned to our Danish partner;
Outdoor & More, Toftevej 50, DK-3250 Gilleleje, Denmark

We kindly ask our customers to report evident defects as to quality within one week of receipt of goods. In the event of transport damage, which is already visible externally, we ask you to control the parcel immediately and to let the carrier give you a written confirmation of the damage.

Warranty
We grant two years of implied warranty on all items.

Tours
For Tours to the Priorat the withdrawal period starts the day of your purchase.
After the end of the withdrawal period you may cancel your booking up to 60 days prior to departure.

The cancellation will take effect from the date that such notice is received at our mail-box, and the following cancellation charges will apply. The charges are expressed as a percentage of the total holiday price.

More than 60 days prior to departure we will charge you 30%
Between 14 and 59 days prior to departure we will charge you 75%
14 days or less prior to departure we will charge you 100%

Alterations to Itinerary
Occasions may arise when we cannot follow our advertised itineraries, or cannot maintain our advertised schedules. Our itineraries are put forward as a statement of intention only, not as representations or undertakings that they will be carried out. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries beyond our control, e.g. war, threat of war, riots, civil strike, terrorist activity, strikes, governmental action, natural disasters, fire, technical problems of transport, closure of ports or airports, cancellation or changes of schedule by scheduled airlines, or similar events beyond our control, such expenses are to be borne by the clients.

Cancellation by Ciclisme Priorat
Very occasionally it may be necessary for us to cancel a specific departure. We reserve the right to do this for any reason up to 60 days prior to the departure date. In these circumstances, you will be entitled to receive a full refund of all monies paid. In the event that it is necessary for Ciclisme Priorat to cancel a specific tour, Ciclisme Priorat will not be liable for any flight costs incurred by the customer. For this reason it is recommended flight booking is delayed until the tour is confirmed.

Passports, Visas and Health requirements
You are responsible to ensure you have a valid passport and to comply with any demands for visa or other permits.

Ensure that you have a valid accident & health insurance and your bike is proper insured as well.

Complaints
If you have a complaint whilst on holiday, you must report it at the time to your hotel and to our representative to enable it to be put right.

Price Guarantee
Whilst we reserve the right to increase or decrease brochure prices at any time, once you have booked your holiday, the price of your holiday as shown on your booking confirmation is fully guaranteed and will not be subject to any surcharge.